Shipping policy

At Gozavvermiâ„¢, we're committed to delivering your order quickly, safely, and in the best possible condition. This Shipping Policy explains how we process, ship, and deliver our products.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you'll receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times may vary depending on your location.

  • Standard Shipping: 3–7 business days
  • Express Shipping (where available): 1–3 business days

Delivery estimates are not guaranteed and may be affected by factors outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package weight
  • Shipping method selected

From time to time, we may offer free shipping promotions on qualifying orders.

Live Red Wiggler Worm Shipments

Because Red Wiggler worms are live organisms, we take extra care when preparing each shipment.

To help ensure the health of your worms:

  • Orders are packed using appropriate breathable packaging.
  • Live worms may only be shipped on specific business days to avoid extended transit times.
  • We recommend bringing your package indoors as soon as it arrives.

Please inspect your shipment immediately upon delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email (if available) so you can monitor your shipment's progress.

Shipping Delays

Although we work with reliable shipping partners, delays can occasionally occur due to:

  • Severe weather
  • High shipping volumes
  • Carrier delays
  • Customs inspections
  • Incorrect shipping information
  • Other circumstances beyond our control

We appreciate your patience in these situations.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Gozavvermiâ„¢ is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Additional shipping charges may apply if a package must be reshipped.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 48 hours of the delivery date.
  • Include your order number.
  • Provide photos of the package and products if damage occurred.

We'll work with the shipping carrier to resolve the issue as quickly as possible.

International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Local regulations regarding imported products

Delivery times for international orders may vary.

Delivery Responsibility

Once an order has been marked as delivered by the shipping carrier, responsibility transfers to the customer.

If a package is stolen after confirmed delivery, please contact the shipping carrier directly. We'll gladly assist you by providing any available shipping information.

Questions?

If you have any questions about shipping, delivery times, or your order status, please contact our customer support team.

Email: support@gozavvermi.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

Thank you for choosing Gozavvermiâ„¢. We take pride in carefully preparing every order so you can enjoy a smooth and reliable shopping experience.